Shipping & Returns

Every Leather Closest order is prepared with care in our workshop. This page explains how production, duty-paid delivery, tracking, returns, and order problems are handled.

Production times

Most made-to-order leather boots are normally prepared in 4–6 business days. Full costumes, custom soft parts, and heavily personalized pieces can take longer. Production begins after payment and after we have received any measurements or design details needed for your order.

During busy convention and Halloween periods, our queue can grow quickly. If you need an item for a fixed event date, contact us before ordering. A deadline is only confirmed when our team confirms it in writing.

Worldwide duty-paid delivery

We offer worldwide duty-paid shipping. The shipping charge shown at checkout covers the delivery service and the customs duties we arrange for the destination. Remote-area or address-correction charges caused by incomplete delivery information may still be the buyer’s responsibility.

Transit time depends on the destination, carrier, customs processing, weather, and seasonal demand. Delivery estimates are not guarantees. Please provide a complete street address, working phone number, and accurate email address at checkout.

Tracking your order

When your order ships, tracking information is sent to the email address used at checkout. Tracking can take a short time to update after the carrier receives the parcel. If the tracking has not moved for several business days, email us and we will check it with the carrier.

Returns and exchanges

Contact us within 30 days of delivery if you want to request a return or exchange. Items must be unworn, unused, and returned in their original condition and packaging. Please do not send a return without contacting us first, because we need to provide the correct return instructions.

For a change of mind, an incorrect size selected by the buyer, a color preference, or incorrect measurements supplied with the order, return shipping is paid by the buyer. Original shipping charges are not refundable unless the item is defective or we sent the wrong product.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate repair, replacement, exchange, or refund.

Cancellations and changes

Contact us as soon as possible if you need to change or cancel an order. Once materials have been cut or production has started, some custom changes may not be possible. We will always explain the available options before proceeding.

Need help?

Email gwabobutt47@gmail.com with your order number and question. For the best fit, review our Custom Size Guide before ordering. You can also visit our FAQ or Contact Us page.